About Us
SecureNow TechServices is an insurance-focused technology solution firm. We help our clients fully digitize their customer buying journey, customer service and operations. Our solutions help clients leverage proprietary data to extract relevant business intelligence and augment growth and profitability.
Deep Domain Knowledge
The management team collectively has 100+ years of experience in insurance. Experience includes building systems for insurers, intermediaries, and shared services organizations. A strong understanding of regulation and varied products - property & casualty, health and life insurances - helps deliver compliant solutions.
Technology Expertise
We have specialized teams focused on product development, user experience optimization, engineering & architecture, and ecosystem development. Cross-functional knowledge helps develop and deliver a holistic solution for the client
Off-the-shelf platforms
Due to the sharp domain focus, we have developed a library of codes and framework relevant for insurance. This helps us deliver a faster, better and cheaper turnkey solution to our clients.
Solid UX know-how
Through continuous research in user experience via interview and focus group discussions, we have developed a deep understanding of expectations of various stakeholders in the insurance value chain. This helps us design user-friendly applications that are easy to use.
1. User Buying Journey
Lead Generation
Launch customer-friendly sites to share information with strong call to action. Generate organic and inorganic leads for a range of products across varied geographies.
Automated quotations
Enable instant quotation for prospective clients. Develop proprietary pricing algorithms. Activate repository to enable continuous refinement and micro-targeting
Digitize Payments
Integrate digital payment solutions to offer instant fulfilment solutions. Offer both assisted and unassisted customer journeys to users.
Client portfolio tool
Offer one-stop portfolio access to users to view and manage multiple insurances over time. Enable easy access to policy, and claim information.
Mobile application
Convert the digital platform to an omni-device solution. Offer access on native mobile apps on Android and iOS.
2. Customer Service
eClaims
Digitize the claim filing process. Reduce paperwork, and enable auto-fill claim for users. Leverage artificial intelligence to auto-adjudicate claims.
Customer response system
Transition to one-email across the firm. Implement centralized ticketing solution to assign emails to respective departments.
Centralized number
Move to one phone number across the firm. Leverage a centralized call routing solution to skip IVR and automatically identify relevant person for a client query.
3. Operations
Underwriting module
Map underwriting variables to pricing algorithms. Enable quick analysis of proposals, easy bench-marking, and loss-ratio predictions.
Renewal module
Manage all renewal intimations centrally. Auto-generate renewal payment links to implement unassisted customer payments.
Policy Administration System
Manage all policy information centrally across all branches and regions. Have a central repository to store premium register, endorsements, claims, service requests, sales-team productivity, and inter-function coordination.